Bridget Prentice

We are currently in the process of establishing the Office for Legal Complaints, which is on course to meet the timetable set by Parliament of becoming fully operational by late 2010. As part of this process, the OLC has been ensuring that it understands the landscape of the legal services market, including any possible areas which may generate significant amounts of complaints. The OLC has had discussions with the Law Society, Ministry of Justice and Department of Energy and Climate Change to make sure the lessons learnt from handling complaints such as coal health compensation claims benefit the new system of complaints handling, so that the new service is responsive to any demands that might be made of it.

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