10:57 Jamie Stone (Liberal Democrat)

Related to the matters the hon. Gentleman raises, many people across the UK—certainly in Scotland—fell victim to the Home Energy and Lifestyle Management Systems green energy scandal. Customers have been left feeling very let down and are pleading with the UK Government to intervene directly to assist them out of the mess they found themselves in after that company cold-called them, went into liquidation and left them high and dry.

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11:11 The Minister for Energy and Clean Growth (Claire Perry)

Reasonable levels of protection are in place for boiler installations. Indeed, all installations should be reported to a local authority building control, which is responsible for ensuring that such work meets building codes and regulations, not least because of safety questions. All installers of gas boilers must be on the Gas Safe Register—and, of course, they can be struck off. We have the highest energy efficiency standards for gas boiler installations of any European country, and we continue to raise those standards to ensure that consumers get the maximum heating efficiency for the minimum cost and carbon dioxide emissions. As with any other consumer contract, if consumers are dissatisfied with how the work has been delivered, they can appeal to their local citizens advice bureau or trading standards. In Scotland, people can appeal to Home Energy Scotland, which can provide free and impartial energy advice.

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