22:23 Mr. Richard Benyon (Newbury) (Con)

Mr. Smith attended one of my surgeries in November 2008 and told me that he had applied for, and been allocated, a Warm Front grant to cover the installation of a new boiler in his property. Unfortunately, he had inadvertently failed to follow the strict—and, I have to say, complicated—procedures to the satisfaction of Eaga, the company tasked by the Government to administer the scheme. This action resulted in the company’s refusal to honour Mr. Smith’s grant, after he had borrowed the £2,800 necessary to pay the installation engineers. Since then I have written some 20 letters and e-mails to Warm Front, to Eaga, to the Department of Energy and Climate Change and to the Minister, in an effort to get someone to examine his case with compassion, to apply some discretion and to give Mr. Smith the support that the scheme should offer.

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